We treat feedback with the utmost importance. Our support team is always available to assist you with your order. If you've received something that doesn't meet your expectations, don't hesitate to get in touch within 3 days of receiving the shipment. Reach out to us at support@zenmacoffee.com, and we'll arrange for a replacement or provide a 100% refund back to your account. Please include the following details in your email:

• Your name and the date of purchase
• Items you'd like to replace or get a refund for
• The reason for the return

Kindly Remember:

• For refunds, please send back all coffee packs.
• Once notified, refunds will be initiated within 5 days. The time it takes for the money to appear in your account depends on your bank's clearing cycle.